Although Bizerba has not invented the weight, we have definitely paved the way for modern weighing technology.
Since 1866, our name - like no other - has stood for efficient weighing, slicing and labeling solutions.
Today we operate in 120 countries with approximately 4.500 employees.

We are currently seeking a fulltime Product Support Specialist. The ideal candidate would be a key member of the Customer Solutions Center (CSC) team and will be integral in realizing CSC’s goals by providing in-depth product expertise and delivering solutions and services that exceed customer's expectations. As a member of Customer Solutions Center (CSC), we create and bring value to customers by delivering effective solutions and services.

 

ROLES AND RESPONSIBILITIES:

 

  • Serve as subject matter expert (SME) on products and solutions within the business unit.
  • Define, gather, and assess opportunities and translate them into functional and technical requirements.
  • Identify, create, and implement solutions to meet business needs or solve customer’s problems.
  • Provide detailed specifications for proposed solutions.
  • Provide documentation and training for stakeholders.
  • Assist customers with maintenance of their Bizerba retail products.
  • Test and evaluate new technologies and identify trends in industry.
  • Work closely with sales, service, and engineers to communicate and monitor progress.
  • Support major retail projects from pre-sales to post-implementation.

 

BENEFITS:

 

  • Full time employment with competitive salary
  • Company health benefits after 90 days
  • RRSP eligibility after 6 months waiting period with 50% company match up to 3%
  • Paid vacation and sick time
  • Long Term Disability option
  • Employee assistance programs
  • Basic and advanced training courses on all equipment you are expected to assist customers and technicians on.
  • Ongoing trainings on newly released equipment to increase your knowledge base.
  • Part of an experienced and professional team.
  • A wide spectrum of interesting tasks and plenty of personal development potential within a successful international company.
  • Support and work on the latest and most advanced technology within the industry.

 

QUALIFICATIONS AND SKILLS:

 

  • Bachelor’s degree in Engineering or Computer Science or IT, or equivalent 4-year experience working with computer systems.
  • Reliable, self-motivated, and detail-oriented.
  • Strong analytical thinking, problem-solving, and troubleshooting skills.
  • Strong computer networking skills, both wired and wireless technologies.
  • Can work with SQL databases, web services and various file formats.
  • Experience in Windows systems, Linux systems, and Docker.
  • Extensive experience in programming, coding and scripting in languages such as Javascript, Java, C#.
  • Ability to travel on short notice up to 30% travel time including international travel.